FAQ
Q. What are your business hours?
A. We are available to take calls from 10:00 AM to 7:00 PM, Monday through Saturday.
Q. How can you contact us?
A. Feel free to reach out to us via WhatsApp, E-mail care@alexcamp.online & you can call us at 9874473684.
Q. I want to personalize my wallet, bag, belt, and other items. Can you print my initials or write on them?
A. Certainly! We can print or emboss the initials of your name on bags, wallets, or belts!
Q. How do you clean a leather product at home?
1. Dust or Wipe Off Loose Dirt
Use a dry, soft cloth to remove dust and surface dirt. For shoes or textured leather, a soft brush can help lift debris from creases.
2. Make a Mild Soap Solution
Mix a few drops of mild soap with distilled water (roughly 1:10 ratio). Lightly dampen a cloth with the solution — don’t soak it.
3. Wipe the Leather
Gently wipe the surface using the damp cloth. Avoid over-wetting the leather, as too much moisture can damage it.
4. Dry Immediately
Use a clean, dry cloth to wipe away any remaining moisture. Let it air dry completely in a cool, shaded area. Avoid direct heat or sunlight.
5. Condition the Leather (recommended)
Once dry, apply a leather conditioner using a soft cloth. This restores moisture and flexibility, and prevents cracking. Follow the product’s instructions.
Q. Do you perform all types of repairs?
A. We provide a wide range of repair services, including:
- Tear repairs
- Leather patchwork
- Broken handle repair and replacement
- Lining repair and replacement
- Strap length adjustments
- Belt length adjustments
- Mending and darning
- Hole punching on straps and belts
- Bag shape rectification
- Bag piping repair and replacement
Our factory is your one-stop shop for all premium repair and replacement needs!
Q. How to tell if the Leather is Real or Fake?
🔍 1. Look at the Surface Grain
- Has natural imperfections—wrinkles, pores, slight scars, or inconsistencies in texture.
- Has a uniform, often overly smooth or patterned grain that looks machine-made.
👃 2. Smell Test
- Has a rich, earthy, natural smell.
- Smells like plastic or chemicals (sometimes faintly sweet or rubbery).
✋ 3. Touch and Flex Test
- Feels soft, flexible, and warm to the touch. When bent, it wrinkles and stretches naturally.
- Feels cold or plasticky. When bent, it often creases sharply or stays rigid.
🔥 4. Heat Test (Be Careful!)
(Only for small hidden areas or scraps!)
- Slightly chars and smells like burnt hair.
- Melts or bubbles, smells like burning plastic.
💧 5. Water Absorption Test
(Try on a hidden spot)
- Absorbs water slowly, darkening where the drop lands, then dries back.
- Water beads on the surface or rolls off—it won’t absorb.
🔎 6. Check the Edges
- Has a rough, fibrous edge.
- Often has a smooth, plasticky edge or reveals a fabric backing layer.
📄 7. Label or Price Tag Clues
- Often labeled as "Genuine Leather," "Top Grain," or "Full Grain." Usually more expensive.
- May be labeled "PU leather," "Vegan leather," "Bonded leather," or “synthetic.”
Q. What is leather?
A. Leather is a durable and flexible material made from animal hides and skins that have been treated through a process called tanning.
Q. Where does leather come from?
A. Leather primarily comes from cattle, sheep, goats, and pigs, and their hides are a byproduct of the food industry.
Q. What is vegan leather?
A. "Vegan leather" is a term for materials designed to mimic the look and feel of leather but are made from synthetic materials like plastic (PVC, PU, etc.) or plant-based sources.
Q. Why is leather considered durable?
A. Leather is naturally strong and can withstand wear and tear, making it a long-lasting material.
Q. How does leather age?
A. Leather develops a unique patina over time, acquiring character and a richer look as it ages.
Q.What are some common uses for leather?
A. Leather is used in a wide variety of products including clothing, shoes, bags, furniture, and accessories.
Q. How can I tell if leather is good quality?
A. Look for factors like the type of leather (full-grain is often considered the highest quality), tanning process, stitching, and associated components.
Q. How do I clean and care for leather products?
A. Use specialized leather cleaners and conditioners to keep leather supple and moisturized.
Q. How can I protect my leather from stains?
A. Treat leather with a protective spray and address spills promptly to prevent staining.
Q.What should I do if my leather gets wet?
A. Allow it to air dry naturally, avoiding direct heat sources like radiators.
Q. Is leather production sustainable?
A. Leather is a by-product of the food industry, and its production utilizes a resource that would otherwise go to waste.